評鑑指標
Appraisal Index
The Origin of Agency Service Quality Appraisal:

In 2003, the Ministry of Labor (formerly Executive Council Labor Committee) promoted the service quality of the human resources agency that is engaged in the employment of foreign workers. It conducted a trial evaluation on 2003 and the comprehensively appraisal all of human resources agencies started from 2004. From 2007, the appraisal was incorporated into the legal system and to ensure high performer shall exist and low-performer shall go away. The agency quality service appraisal system has been implemented for 17 years.
 

Goal of Appraisal:

In order to encourage private service agencies providers to focus on management and enhance the service quality and to understand the performance of service agencies so as to provide proper information for the employers to make better choice. Hence, since 2003, the government adopted the appraisal system to distinguish the service agencies with superior and the inferior quality.

Golden Brother International., Co, Ltd., Golden Li Human Resources Consultant Co., Ltd., and other affiliated companies all benefit greatly from the appraisal system and will continue striving for self-improvement so as to render the best support to our customers and foreign workers.

 

Appraisal Indexes:

The appraisal system is now categorized into four categories. This system has been upgraded and enhanced from 2003 to 2007 and now has 4 major categories with18 sub-items. Following next are the key categories included in the human service agency appraisal system :

  • Quality Management
  • Violation Record
  • Customers Service
  • Others
Year Title of Documents Related to Appraisal File
2018 私立就業服務機構從事跨國人力仲介服務品質評鑑要點 (in Chinese only)
2018 人力仲介服務品質評鑑說明書暨說明會簡報 (in Chinese only)

 

 

Appraisal Category & Weightage (100 in total):
Category Index Weightage Description
Quality Management 10 26% Performance of management matters such as contract signing and preservation, data filing and control, staff management, bilingual services and online documents procedures.
Violation Record 5 10% Violation record from 2018/1/1 to 2018/12/31 (violation of the relevant provisions of the Employment Service Law, each violation of 5 deductions for 5 to 10 points, maximum of 30 points, if there is no deduction, 10 points will be added.)
Customer Service 12 49% The agency provides performance on the service system and projects, complaints and exception cases handling and satisfaction surveys of employers and foreign workers.
Others 5 15% The agency's performance in the business suspension and reporting of suspension of business, airport service cooperation, employment service professionals , the agency's encouragement of unidentified foreign workers and comprehensive scores.

 

To further enhance the agnet's management quality and service standards, the indexes and weightage will be slightly adjusted from 2020 as follows: (1) Quality Management, 9 indexes, 23% (2) Violation Record, 3 indexes, 10% (3) Customer Service, 12 indexes, 55% (4) Others, 4 indexes, 12%.  Golden Brother will stick to the new rules and make all efforts to meet the highest standards.

 

Definition of Each Class
Class Appraisal Standard
A Appraisal result goes over 90.
B Appraisal result goes over 70 but less than 90.
C Appraisal result is under 70

As the customers and foreign workers give their trust to Golden Brother and Golden Li companies, it is our aim to provide service with quality, speed, and efficiency. Hence ,starting from the human resources needs and evaluation, numbers of recruiting, talent screening, consultation, and living-care for routine and special cases, companies always put service first and try all the best to create a three win relationship among GB, clients (enterprises) and customers (foreign workers).

Following next is the latest appraisal record of Golden Brother and Golden Li.

Year Agencies Golden Li Golden Brother
Class Score Class Score
2018 1,061 N/A N/A A 97.4

Agent consecutively scored A for 2 years will free from appraisal for the 3rd year.  Here, we marked as N/A.

 

Following next is the latest appraisal records of Chenyijan, JST and S.J. International.

Year Agencies Chenjijan JST S.J. Internatinal
Class Score Class Score Class Score
2018 1,061 N/A N/A A 93.75 A 95.6

Agent consecutively scored A for 2 years will free from appraisal for the 3rd year.  Here, we marked as N/A.

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