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Rule 27 of Swanson's Unwritten Rules of Management: 直言壞消息無妨

直言壞消息無妨 


「直言壞消息無妨」是指在公司內營造且讓每一個同仁了解,老闆不但希望聽到好消息,也希望聽到壞消息的氣氛,亦即老闆希望你能將公司未能及時處理的壞消息,直言無隱的予以表達。

 

做為領導者,一定要營造出能很直覺的告知壞消息的氣氛,即或壞消息永遠是令人不愉悅的!同時,壞消息越是能早些傳達出來,也就越好。

 

遺憾的是,壞消息在組織中傳達至高層的速度,緩慢的實在難以想像!除非企業文化鼓勵並要求,壞消息應該予以快速的呈報,否則壞消息可能會持續埋藏下去值至不可收拾。

 

Beg for the Bad News


“Begging for the bad news” means creating a climate in which everyone on your team understand that the boss wants to hear the bad as well as the good, that the boss expects you to speak up when something’s wrong and is not getting addressed in a timely manner.  

 

The leader must create a climate in which it is understood reflexively that bad news, while never pleasant, must be shared.  And the sooner the bad news is aired, the better.

 

It is amazing how slowly bad news can travel up the levels of an organization – unless the corporate culture encourages, and demands, that bad news be reported quickly. 

  • Note: Photos, text, or video at here are taken from the public website without intention to infringe their copyrights.

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